Re: Manage Difficult People Using this Assertiveness Technique
It's a great technique Alan, I've used it more than once to get the same positive results. Calmness is key, often the other person can get a little defensive, but if you stay calm then they return to...
View ArticleRe: Manage Difficult People Using this Assertiveness Technique
Thanks Terry, and that's a great point - stay calm!I wish you success in your business.Alan
View ArticleRe: 10 Tips to Manage a Difficult Boss
I find turning up at work witha few heavies in tow gets the bosses respect everytime.
View ArticleRe: 10 Tips to Manage a Difficult Boss
Worth while reading the book "Working With Monsters" which deals with workplace psychopaths.After reading about these people I could look back on my work history and put names of people I worked with...
View ArticleRe: 10 Tips to Manage a Difficult Boss
Thanks for this Ian. Yeah, and I can think of a couple in my work history. I think my book would only be useful to belt them round the head!
View ArticleRe: Manage Difficult People with a Bit of Courtesy
I absolutely could not agree with this post more. Common courtesy, it appears, isn't so common after all.
View ArticleRe: Manage Difficult People with a Bit of Courtesy
Thank you Daniel; It looks like you and I are on the same wavelength.Best regardsAlan
View ArticleRe: Manage Difficult People with a Bit of Courtesy
I agree that treating others with common courtesy goes a long way. Even if a person doesn't change their behavior, you know that you are operating with integrity, and that alone can counteract...
View ArticleRe: Manage Difficult People with a Bit of Courtesy
I agree Dana, that makes a lot of sense to me! Thank you for the comments.
View ArticleRe: Another Assertive Technique to Manage Difficult People
I enjoyed this post. The notion of agreeing with someone's negative comments can deflate the winds in their sails. But I do think it takes some ego strength not to immediately get defensive. And you...
View ArticleRe: Another Assertive Technique to Manage Difficult People
Thank you Dana for your comments. And I understand and acept what you say.Best regardsAlan
View ArticleRe: Discover the Cure for Cranky Customers
Hi Alan,Not sure if you get over to Macao but they sure could do with some of your training in the art of good sales and good customer service.Connect with me on rigg@macau.ctm.net
View ArticleRe: 10 Tips on How to Keep Customers and Staff
Thanks alan for your suggestions.................
View ArticleRe: Get in Touch
Thank you for all of your articles. Your posts are an invaluable contribution to our non-profit organizaiton. I tapped on three posts this morning all noting common courtesy in some way or another....
View ArticleRe: Get in Touch
Thank you Nebraska! I'm sure that is where you are and not your name. But if it is; it's a great name!Best regardsAlan
View ArticleRe: How to Get More Sales Without Selling – Free eBook
Hi, Not seeing a place to sign-up? "sign up for ‘Booster Shots’ newsletter at the bottom of this page" Thanks, James
View ArticleRe: How to Get More Sales Without Selling – Free eBook
Hi James,Thank you for pointing this out.The link to the sign-up page is at the end of the article. I hope you can see it there. I've obviously not made it clear enough, and it's a lesson for me in the...
View ArticleRe: Middle Managers Make It Happen
As a business owner, you can never invest too much time or money on this one.
View ArticleRe: Is Assertiveness Good or Bad?
I can't stand assertive mind games. Its all about abusing circular logic and others needs to be as intimidating as possible yet leaving no trace for rightful retaliation. Narcissists use it all the...
View ArticleRe: How to Deal With Procrastinators
But what happens if this procrastinator is a friend of yours? My issue is that although I am incharge of allocating some duties to this person, I am unable to get them done from her on time and I...
View ArticleRe: Let’s Dump Performance Management Reviews
Agreed. My experience has been that performance management tools are a bonus-driven component for senior executives. I think no matter what PM format is used, they are inherently flawed. Yes, there are...
View ArticleRe: How to Get More Customers from Referrals
Fantastic ideas! If you don't ask for referrals, you leave businesss on the table...
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